Frequently Asked Questions

FAQ

How do I read the OSRAM part number/OSRAM label?

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How do I read the OSRAM part number/OSRAM label?

Example: The official part number is LO M670-J2L1-24-Z. The factory will only produce a range of luminous intensity (J2L1) and color tolerance (24) when this part is ordered. Any luminous intensity and color tolerance within the acceptable range as dictated by the part number can be shipped.

  • This particular part can ship one of four luminous intensity bins: J2, K1, K2, and L1. It can also ship one of three color tolerances: 2, 3, or 4. The specific bins shipped is identified by the 'group' section on the label. For more information, click on the links below.
  • Product Catalog
  • Click on Short-Form Catalog Chapter 1a: LED Type Designation overview 
  • Click on Short-Form Catalog Chaper 6: Tape and Reel

 

Are these parts RoHS compliant?

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Are these parts RoHS compliant?

Yes, our parts have been RoHS compliant or RoHS compliant by exemption since May 2005. Both the production label and datasheet will indicate RoHS Compliance.

See RoHS Compliance

How do I obtain a lead-time for a part?

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How do I obtain a lead-time for a part?

Contact your local Sales Representative.

What is the country of origin of these parts?

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What is the country of origin of these parts?

OSRAM OS parts are manufactured in Malaysia. Some products, such as OSTARS, HPL, and pre-production parts, are manufactured in Germany. For further info, contact your local Sales Representative.

How can I acquire samples of this part?

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How can I acquire samples of this part?

Contact your local Sales Representative.

Can I buy less than the Minimum Order Quantity (MOQ) or package size?

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Can I buy less than the Minimum Order Quantity (MOQ) or package size?

Utilize OSRAM Opto Semiconductors’ Catalog Distributors that sell broken reels and quantities less than MOQ. Our franchised catalog distributors can be found at the following: catalog distributors

Where can I find information for a discontinued produdct, or a replacement for an obsolete part?

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Where can I find information for a discontinued produdct, or a replacement for an obsolete part?

  • Go to Discontinuation Documents
  • Type in the part number in the Term field and click search, or seach by PDN title
  • Click on the appropriate OS-PD-xxxx-xxx Title. The PDF discontinuation document will open.

Where can I find REACH information about your parts?

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Where can I find REACH information about your parts?

Go to REACH

Where can I find a Q number?

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Where can I find a Q number?

  • The Q-numbers are located on our Datasheets. Our Datasheets list standard Q numbers.If the Datasheet does not have this information then please call the OSRAM OS Customer Service Hotline at +1-866-993-5211 (for USA) or +49-941-1700 (for Europe).
  • To find the Datasheet:
    • Go to Product Catalog
    • Use the "Search" to locate the part number, using the base part number (Ex: LA E65F), or click on a product family in the navigation bar.
    • Under "Additional Documentation and Information," the a datasheet will be listed.
    • Click on the title, and the PDF will open in a new window

What does the “-Z” after the part mean?

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What does the “-Z” after the part mean?

The "-Z" after the part number designates the product is RoHS compliant.
For more information on RoHS compliance, go to RoHS Compliance.

Where can I find information on Tape & Reel?

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Where can I find information on Tape & Reel?

This information can be found at Tape and Reel (PDF)

How do I download a Datasheet, which includes technical information?

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How do I download a Datasheet, which includes technical information?

  • Datasheets can be found on our website by going to the Product Catalog and performing a search using the part number family.
  • To find the Datasheet:
    • Go to Product Catalog
    • Use the "Search" to locate the part number, using the base part number (Ex: LA E65F), or click on a product family in the navigation bar.
    • Under "Additional Documentation and Information," the a datasheet will be listed.
    • Click on the title, and the PDF will open in a new window.

Can I find the product catalog on the website?

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Can I find the product catalog on the website?

Go to Product Catalog Scroll down to the section where is lists "Additional Documentation and Information." Under this section you will find the link to the Short Form Catalog.

Where can I find a list of OSRAM OS Sales Representatives and Franchised Distributors?

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Where can I find a list of OSRAM OS Sales Representatives and Franchised Distributors?

  • Select the "Contact" icon on the OSRAM Opto Semiconductors website home page: Contact
  • Once the screen appears, scroll down select the appropriate Sales Contact region

How can I search for a part number?

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How can I search for a part number?

This information can be found on our website by going to the Product Catalog and performing a search using the part number family. The link to the Product Catalog is Product Catalog.

How can I find what information is located on the OSRAM OS Website?

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How can I find what information is located on the OSRAM OS Website?

he sitemap link is also on the bottom of the website homepage.

How do I request a Return Material Authorization (RMA)?

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How do I request a Return Material Authorization (RMA)?

Contact your local Sales Representative.

Who do I contact for a quality issue?

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Who do I contact for a quality issue?

Contact your local Sales Representative.

Who do I contact for pricing?

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Who do I contact for pricing?

Contact your local Sales Representative. North America

Who do I contact for lead times?

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Who do I contact for lead times?

Contact your local Sales Representative.

How can I check stock of a part?

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How can I check stock of a part?

Contact your local Sales Representative or Distributor.

Where can I find Moisture Sensitivity Level (MSL).

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Where can I find Moisture Sensitivity Level (MSL).

This information is on page 1 of the Datasheet and referred to as "preconditioning".  
Please refer to Question #12 on how to locate a Datasheet.

How do I find the best OSRAM OS part number for my design application?

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How do I find the best OSRAM OS part number for my design application?

Use the parametric search function on the website: Parametric Search. Select your parameters from the drop down fields. For further help, Please contact your local Sales Representative.

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