Introduction

"Exciting our customers" means more than to provide products and services conforming to the requirements and the best possible price: increasing value added, essential to the benefit of our customers and our common business performance, can be achieved only by consistent application of a continuos improvement process.

Prerequisites

To start a successful business relationship with OSRAM Opto Semiconductors, certain confidentiality requirements and general business terms have to be agreed on in advance.

General Requirements

Environmental and social requirements for our suppliers.

Qualification

Decision upon approval of a new material is based on.

Purchase Specification

The high requirements for the quality of our products can be only achieved through a close cooperation with our suppliers. A major tool for this purpose is represented by the purchase specification.

Process Quality Audit

The audit is a tool to evaluate the effectiveness of processes and their compliance with the current quality standards. The aim of a process audit is to assess the capability and stability of a process.

Identification and Tracebility

The products themselves (if possible) and the smallest packing unit shall be marked in such a way as to ensure clear identification.

Change Management

Before introducing changes the supplier shall inform OSRAM Opto Semiconductors in writing, at least 9 months before the change is initiated.

Supplier Complaint Management

In case of non-conformance or failures (e. g. to the mutually agreed Purchase Specifications and/or drawings) of the products OSRAM Opto Semiconductors will inform the Supplier by sending a Letter of Complaint.

Retention of Records

Retention Periods for Supplier´s Data.

References